Hi Yesterday my daughter and I purchased a 3 month old Hermans Tortoise and starter kit:
Vivarium - 24x18x18'' (Toughened Glass, Sealed, Hardbacked) Micro Climate Dimming Thermostat Glo UV Starter Unit Exo Terra 10% UV Tube Heat Bulb Reflector Light Kit Micro Climate Heatmat Komodo Thermometer Pro Rep Tortoise Bedding Exo Terra Cactus Living World Hides JBL Terra Vitamins Komodo Calcium +D3 Repti Rock Water & Feeding Dish
After setting up the viv I found your web site and read what a bad idea that was, so immediately moved it to a indoor rabbit run and put it on sand/topsoil mix and put the basking lamp at one and and the UV along the side. So I'm stuck with a lot of expensive equipment I do not need.
My question really is how do I approach the store for a refund? I setup all the equipment so it is in 'used' condition.
This was a big reputable (or so I thought) shop How have they given me such bad advice?
